Making mistakes when issuing e-Invoices is completely normal. Human errors such as incorrect unit numbers, amounts, product descriptions, or customer details can happen. Fortunately, LHDN allows businesses to cancel e-Invoices, and you can issue a new one.
However, cancellation must occur within 72 hours after the e-Invoice has been submitted. If the 72-hour window has passed, cancellation is no longer allowed, but you can still issue a credit note to correct the mistake.
Step-by-Step Guide: How to Cancel an E-Invoice
2.Find the E-Invoice You Want to Cancel
- Click “Documents”
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- Search for the e-Invoice that was issued incorrectly
3. Cancel the E-Invoice
- Scroll to the far right of the invoice entry
- Click on the “Cancel” button
4. Select a Reason for Cancellation
- Choose the appropriate reason for cancellation from the dropdown list
5. Confirm the Cancellation
- Click “Initiate Cancellation”
- The e-Invoice status will now change from “Valid” to “Cancelled.”
6. Review the Cancelled E-Invoice
- Click on the cancelled e-Invoice
- You will be able to see the reason for cancellation
Important Points to Note About E-Invoice Cancellation
- Cancellation Must Be Done Within 72 Hours – You can only cancel an e-Invoice within 72 hours after submission.
- After 72 Hours, Cancellation is NOT Allowed – If the time limit has passed, you must issue a credit note instead.
- LHDN Provides a 6-Month Grace Period – For six months after e-Invoice implementation, businesses should take this time to familiarize themselves with the system and minimize errors.
- Avoid Common Mistakes – Double-check invoice details, unit numbers, amounts, and customer information before submitting e-Invoices.
What If the 72-Hour Cancellation Window Has Passed?
If you miss the 72-hour deadline, you CANNOT cancel the e-Invoice, but you can still correct it using a credit note.
- Issue a Credit Note – This serves as an adjustment to correct the original invoice.
- Re-Issue a Correct E-Invoice – After the credit note is issued, create a new, accurate e-Invoice.
Final Thoughts – Get Used to the E-Invoice System
As e-Invoicing is new in Malaysia, LHDN has provided a 6-month grace period for businesses to adjust. During this time, businesses should:
- Familiarize themselves with MyInvois Portal
- Reduce human errors by double-checking invoice details
- Understand the 72-hour cancellation rule
📌 Stay tuned for more e-Invoice updates!