When your business receives an e-Invoice from a supplier, it’s important to verify the details before accepting it. Sometimes, the e-Invoice may contain errors such as:
❌ Wrong company information
❌ Incorrect items or descriptions
❌ Pricing discrepancies
If you do not agree with the e-Invoice, you must reject it in MyInvois within 72 hours after the document is validated. If the 72-hour timeframe is missed, the only way to correct the mistake is by issuing a credit note and reissuing a new e-Invoice.
Step-by-Step Guide: How to Reject an E-Invoice
2. Find the E-Invoice You Want to Reject
- Click “Documents”
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- Search for the e-Invoice that you do not agree with
3. Reject the E-Invoice
- Click on the dot button next to the e-Invoice
- Press “Reject”
4. Select the Rejection Reason
- There are 4 options available for rejecting an e-Invoice
- Choose the most relevant reason
- Press “Initiate Rejection”
✅ Once initiated, the rejection date and time will be recorded.
5. Verify the Rejection Status
After initiating the rejection, a “Request for Rejection Date” will appear under the e-Invoice details
How Rejection Appears on Both Buyer & Supplier Side
Buyer View (Your Side)
When you reject an e-Invoice, you can see a message under the document stating:
“Rejection Reason: xxxx”
Supplier View (Your Supplier’s Side)
- Your supplier will see the rejection date and time under the “Request for Rejection Date” column.
- They will also be able to view the reason you provided for the rejection.
- The supplier shall cancel the e-Invoice before issuing a new one.
Final Thoughts – Understand the 72-Hour Rule
- If you receive an incorrect e-Invoice, reject it immediately within the 72-hour timeframe.
- Once the deadline has passed, cancellation is no longer allowed, and the only way to correct the invoice is by issuing a credit note and reissuing a new e-Invoice.
- Suppliers should always double-check e-Invoices before submitting them to avoid unnecessary rejections and extra work.