Malaysia’s e-Invoice system will be implemented nationwide starting 1 July 2025. To ensure smooth compliance, businesses should start gathering customer information early, as required by LHDN’s e-Invoice Guideline Version 4.1 (published on 28 January 2025).
To help businesses prepare, we are sharing a free, editable sample of a client information request form, which you can amend and customize to suit your business needs.
📥 Free Download: Editable Client Information Request Form (Excel Format)
📥 Free Download: Editable Client Information Request Form (PDF Format)
What Customer Information is Needed When You Issue an E-Invoice?
According to LHDN’s e-Invoice Guideline Version 4.1, when issuing an e-Invoice to your customer, you must include the following customers’ details:
- Customer TIN (Tax Identification Number)
- Business Registration Number (BRN) / NRIC / Passport Number
- SST Registration Number (Mandatory for SST-registered businesses)
- Customer Address
- Contact Number
- Customer’s Email (Optional but recommended for e-Invoice delivery)
Since these details are mandatory, businesses should collect this information from customers in advance to prevent any delays or errors when issuing e-Invoices.